Our Policies

Essential Eligibility Criteria

The following are physical and mental eligibility criteria for all participants on any Outdoors Unlimited river trip. Essential Eligibility Criteria

One-Trip-Per-Year

The National Park Service has limited use in the popular Lees Ferry to Diamond Creek section of the Colorado River to one recreational river trip per individual each calendar year. Because of this regulation, Outdoors Unlimited cannot accept a reservation from any individual who has or will participate in any other full or partial canyon commercial or non-commercial river trip within the same calendar year. If you have already completed or have plans to participate in any other Grand Canyon River trip this year and would like to go again, please respect your fellow boaters by waiting until next year to book your next trip. Grand Canyon National Park’s one-trip-per-year rule is strictly enforced. To ensure compliance with the One-Trip Per Year Rule, the National Park Service requires that Outdoors Unlimited report the full legal name and date of birth of every river passenger.

Trip Size and Usage

To ensure the quality of your experience and to protect Grand Canyon resources the National Park Service regulates the total yearly usage in the canyon including group size.

Outdoors Unlimited is committed to protecting your personal information. We do not store any credit/debit card numbers or banking information. Your information will never be sold to third party vendors. It is shared only to those companies that provide services to us, or perform functions on our behalf (such as processing credit card payments, or banking transactions) and have agreed to use your information only for the purposes we request.

SMS Text Messaging Terms & Conditions

By opting in to receive SMS text messages from Outdoors Unlimited, you agree to these SMS Terms & Conditions (“Terms”). Please read them carefully before subscribing.

Program Description: By subscribing to our SMS program, you agree to receive recurring text messages from Outdoors Unlimited, including updates, promotions, special offers, reminders, and other marketing messages related to our business and services. Message frequency may vary.

Consent: By providing your mobile number and opting in to our SMS program you consent to receive text messages from us at the number your provided.

Message and Data Rates: Message and data rates may apply depending on your mobile carrier and plan. Please contact your mobile service provider for details about your text messaging plan.

Opt-Out Instructions: You may opt out of receiving text messages at any time by replaying STOP to any of our messages. After opting out, you will receive one final message confirming your opt-out. If you wish to rejoing, you can opt back in by following the sign-up instructions again.

Help: For help or more information contact us directly at: raft@outdoorsunlimited.com or 1-800-637-7238

Supported Carriers: Out messages are supported by most major U.S. carriers, including AT&T, Verizon, T-Mobile, and others. Participation is subject to your carrier’s terms and service. Carriers are not liable for delayed or undelivered messages.

Privacy: Your privacy is important to us. We will use your personal information only in accordance with our Privacy Policy.